Terms and Conditions

Deposits and Reservations
We ask for a 2% deposit at the checkout to reserve a watch. Once you have paid your 2% deposit your watch will be reserved for 48 hours. You may extend your reservation period by a further 5 working days buy adding a further 8% to your 2% deposit to total a 10% deposit. You must have paid for your watch in full by the end of your reservation period otherwise your deposit will be lost and the watch will be re-listed. For reservations made outside of the website checkout process, we ask for a 10% deposit and we will hold your watch for up to 7 days. Deposits are non refundable or transferable and the only circumstance where you will be issued a refund for your deposit is if the watch is not as described. We may extend you reservation period or provide a 10% deposit refund in special circumstances, however, you must have written confirmation from us via email in order to be valid.

Consignment
If we are selling your watch on your behalf we ask for a minimum of a 8 week marketing period to give our sales team a fair opportunity to sell your watch. When selling your watch we have two commission options, we either set an agreed amount to return to you or we charge between 5% and 10% sales commission which will be deducted from the final sale value. If you decide that you no longer want to sell your watch and we have already marketed your watch you will be liable for a £150+VAT administration fee to cover our time.

Buy Back Guarantee
Any buy back guarantee issued are offered based upon the watch returning in the same condition it was sold. If the watch has additional wear or damage then this will be considered and could effect your buy back guarantee and result in a lower amount being paid.

Quotes and Valuations
All of our quotes and valuations are valid for 48 hours and subject to inspection and market change. Once 48 hours has passed from when we issued your quote we will need to revisit your watch and give you a new quote. All quotes given without physical inspection are not guaranteed and subject to inspection. We operate on an appointment basis only and we can’t guarantee that we will be able to accommodate your appointment if you have not been given written confirmation. Please make sure your appointment has been confirmed prior to travelling to our office.

Authenticity
All of our watches are thoroughly inspected and guaranteed to be 100% functional and authentic. We check the records of all of our timepieces to ensure that they have a clean history. All parts of our timepieces are authentic including the dials, movement, bezels, and bracelets.

VAT
All of our watches are bought and sold under the VAT margin scheme so there is no VAT to pay. All of our services, experiences, new parts, and bespoke jewellery are subject to VAT.

Descriptions and website information
Our website is operated by humans and may contain insignificant errors from time to time such a grammar errors or specification errors. If you find an error on our website or any statements that you need us to clarify then please get in touch with us. We offer a fair opportunity for customers that transact in-store to confirm the details of an item they're buying and we offer a 14 day returns policy for online orders to protect you against such errors. Our website is designed to allow people to reserve physical stock and to request previously sold stock. All of the watches that we buy and sell are pre-owned and when they're stated as unworn this is a reference to the condition, not the facts. The manufacturers and authorised dealers are the only companies that can guarantee a watch to be brand new and unworn.